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FREQUENTLY ASKED QUESTIONS

PRODUCT QUESTIONS
What is Mangosteen?
What are Xanthones?
If xanthones from mangosteen are so powerful, why haven't I heard about them?
What is the most potent source of xanthones?
Does the world need another phytonutrient?
What are some of the studied benefits of xanthones?
I eat a balanced diet. Am I getting xanthones from my food?
What makes xanthones from mangosteen so special?
What does the company mean by "whole fruit puree"?
Has there ever been any other commercial items featuring mangosteen?
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AUTO DELIVERY
What is ADP?
How does ADP work?
When does ADP occur?
If I sign up on ADP can I change my option (i.e. $100 to $200)?
What if I make an order equal to or greater than my monthly ADP?
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UNIVLEVEL COMPENSATION PLAN
Am I able to personally sponsor more than three people on my first level?
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BUSINESS TOOLS
What business tools does XanGo offer its distributors?
What items are in the current distributor kits?
Will XanGo offer an audio and video tape?
Does XanGo offer business cards?
Does XanGo offer any promotional or logo material?
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XANGO PICK UP CENTER
Does XanGo have a pick up center?
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INTERNET
My computer does not pull up the URL www.xango.net. What do I do?
What does XanGo offer its distributors via the internet?
What is the distributor login section used for?
Is the distributor login site secure?
Can distributors create their own websites?
Will XanGo provide distributors with their own websites?
How much will the self replicating website cost?
Top
MISCELLANEOUS QUESTIONS
How will XanGo communicate with the Field?
If I miss the Thursday night conference call will I have a chance to listen to it in the future? Better yet can you go to the website and click on an audio file and listen anytime?
Is there a quick way to introduce someone to the world of XanGo?
Will there be a convention?
Will the owners travel the field? Where? What kinds of meetings will they do?
Will XanGo be taking Discover and American Express?
Will XanGo offer automatic deposit for paychecks?
How well is XanGo prepared for fast growth without implosion? i.e., product availability, distribution, shipping facilities, backing, etc.?
Can I order product without signing up as a Distributor?
Where are the company headquarters?
What does the home office see for XanGo's in the next 5 years? What are the plans for expansion?
Will you be launching additional products in the future?
What are the launch plans for 2003?
Will the company have recognition programs?
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PRODUCT QUESTIONS

What is Mangosteen?

The mangosteen (Garcinia Mangostana) is a tropical fruit considered to be one of the finest tasting fruits in the world and has earned the popular title "the Queen of Fruit." The mangosteen tree is found predominantly in Southeast Asia in countries like Cambodia, China, Indonesia, Malaysia, Singapore, Taiwan and Thailand.

The fruit itself consists of the following segments:

Pericarp (sometimes spelled Pericarb): A thick dark purple, smooth rind that encloses the fruit segments.

Pulp: 4 to 8 triangular segments of snow-white, soft flesh. Known for its excellent flavor, the mangosteen is proclaimed by many to be the best among tropical fruits.
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What are Xanthones?

Xanthones are a class of plant derived nutrients or "phytonutrients." They have been demonstrated in numerous scientific studies to hold tremendous nutritional value. Found to exhibit strong antioxidant activity xanthones disarm free radicals in the body and enhance and support your body's immune system. Although xanthones exist in small amounts throughout nature, it is found in concentrated amounts in the pericarp of the mangosteen fruit.

There are over 20 known forms of xanthones naturally occurring in the pericarp, the two most widely studied are Alpha Mangostin and Gamma Mangostin.
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If xanthones from mangosteen are so powerful, why haven't I heard about them?
The people of Southeast Asia are very familiar with the prized mangosteen fruit and Asian Health Practitioners have long made use of pericarp for a myriad of nutritional uses. The mangosteen fruit, however, has never been introduced to the Western world and much of the science behind xanthones is predominantly available to those in the medical community until recently. Many of the clinical studies on xanthones have been done in universities and testing facilities throughout Asia and have recently started to catch the attention of Western researchers.
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What is the most potent source of xanthones?
According to the research, the most concentrated source of xanthones found in nature is in the pericarp (rind) of the mangosteen fruit. The majority of clinical studies on xanthones specify that the xanthones used were from the mangosteen pericarp.
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Does the world need another phytonutrient?

Absolutely! The science of nutritional supplements is still very young. New studies are constantly being released leading us to better solutions to today's health concerns. More and more science continues to surface about xanthones and their incredible benefits to the human body and their ability to support a wide variety of health concerns.

Every industry from automobiles to computers constantly creates better ways to improve upon their products. Xanthones represent the very latest that nutritional science has to offer. Much more than a great antioxidant, xanthones are a class of multi-functional phytonutrients poised to raise the bar in the nutritional arena! At XanGo we've not only launched a category creator, we are the next generation of supplementation.
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What are some of the studied benefits of xanthones?

Studies have demonstrated that xanthones have the ability to offer support in the following areas:

Cholesterol concerns 1,2
Inflammation/pain response/Cox 2 inhibition 3
Skin conditions 4
Microbiological balance 5
Allergy support 6
Immune system support 7

  1. Free Radic Res 2000 Nov;33(5):643-59. Inhibition of lipoprotein oxidation by prenylated xanthones derived from mangostin. Mahabusarakam W, Proudfoot J, Taylor W, Croft K. Chemistry Department, Prince of Songkla University, Hat Yai, Thailand.
  2. Williams P, Ongsakul M, Proudfoot J, Croft K, Beilin L. 1994. Mangostin inhibits the oxidative modification of human low density lipoprotein. Free Rad Res. 23:175-184.
  3. Biochem Pharmacol 2002 Jan 1;63(1):73-9. Inhibition of cyclooxygenase and prostaglandin E2 synthesis by gamma-mangostin, a xanthone derivative in mangosteen, in C6 rat glioma cells. Nakatani K, Nakahata N, Arakawa T, Yasuda H, Ohizumi Y. Department of Pharmaceutical Molecular Biology, Graduate School of Pharmaceutical Sciences, Tohoku University, Aoba, Aramaki, Aoba-ku, 980-8578, Sendai, Japan.
  4. Farnsworth N. 1992. Thai Medicinal Plants. Bangkok, Thailand: Medicinal Plant Information Center, Faculty of Pharmacy, Mahidol University.
  5. Planta Med 1983 May;48(1):59-60. Antimicrobial activities of Garcinia mangostana.

    Sundaram BM, Gopalakrishnan C, Subramanian S, Shankaranarayanan D, Kameswaran L.
  6. Inhibitions of histamine release and prostaglandin E2 synthesis by mangosteen, a Thai medicinal plant.

    Nakatani K, Atsumi M, Arakawa T, Oosawa K, Shimura S, Nakahata N, Ohizumi Y. o Department of Pharmaceutical Molecular Biology, Graduate School of Pharmaceutical Sciences, Tohoku University, Sendai, Japan.
  7. J Med Assoc Thai 1997 Sep;80 Suppl 1:S149-54. Immunopharmacological activity of polysaccharide from the pericarb of mangosteen garcinia: phagocytic intracellular killing activities. Chanarat P, Chanarat N, Fujihara M, Nagumo T.

    Department of Clinical Microscopy, Faculty of Associated Medical Sciences, Chiang Mai University, Thailand.
  8. Peres V, Nagem T, Faustino de Oliveira F. 2000. Tetraoxygenated naturally occurring xanthones. Phytochemistry. 55:683-710
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I eat a balanced diet. Am I getting xanthones from my food?
No. The xanthone family of phytonutrients can be found in trace amounts in certain fruits and vegetables, however, the pericarp of the mangosteen is the premier source where these nutrients are found in concentrated amounts. Most scientific studies actually name the mangosteen pericarp as the quintessential source of xanthones.
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What makes xanthones from mangosteen so special?

What is amazing is that the Mangosteen (which, by the way, has no connection with the mango), has never been utilized for its multiple health benefits in North America or Europe despite its history and popularity as a folk remedy in Asia and South America. Until recently, it has been one of Nature's best kept secrets.

For centuries the traditional medical healers of India, China, Malaysia, Thailand the Philippines and Vietnam have employed Mangosteen for its health benefits. In the last 150 years the plant has been transported to Africa, the Caribbean, Australia and South America where both researchers and medical practitioners alike have studied and utilized its healing and protective properties.
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What does the company mean by "whole fruit puree"?

The mangosteen fruit pulp is delicious and by itself holds some nutritional value, however, the pericarp and the seeds are the main source of a phtyonutrient known as xanothones. XanGo utilizes the whole fruit puree. We mill the entire fruit-pulp, seeds and pericarp-thus capturing the full abundance of nutritional support.

This is quintessential because, xanthones are quickly being recognized as the newest superstar of the phtyochemical world and XanGo's whole fruit process is the only dietary supplement to feature this powerful component!
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Has there ever been any other commercial items featuring mangosteen?

Only as a flavor or pulp. As aforementioned, the mangosteen fruit pulp is delicious and there have been a few commercial items that have featured the mangosteen fruit pulp or flavor. Never before has a company brought to market the whole fruit goodness of the mangosteen—pericarp, pulp and seeds. XanGo is the first!

Those who have traveled to Asia may have come across Mangosteen flavored chewing gum by Lotte or mangosteen pulp in syrup sold under the name Twin Elephants. Also, here in the US, a drink sold under the brand name Zotics features mangosteen flavoring, but no actual mangosteen fruit.

Occasionally gift companies will ship frozen mangosteen in for use in exotic gift baskets. These companies charge a premium price for the fruit. It is rumored that the famous Harrods department store in England brought mangosteen in and charged the equivalent of several US dollars for each piece of fruit.
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AUTO DELIVERY
What is ADP?
The XanGo AutoDelivery Program is a unique system wherein the company automatically sends case orders to its distributors once each month.
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How does ADP work?
Distributors wishing to participate on ADP need only select one of two options: Standard (one case) or Family Plan (two cases) on the Distributor Application. Both plans provide distributors the convenience of having their cases of XanGo shipped directly to their door.
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When does ADP occur?
AutoDelivery is processed on the 14th of each month. Based on the option you chose on your distributor application (i.e. credit card or ACH), the funds are processed prior to the case being shipped. ADP cases are shipped between the 15th and the 21st of each month.
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If I sign up on ADP can I change my option (i.e. $100 to $200)?
Yes. The option between Standard and Family can be changed at any time. All changes must be done in writing, signed and sent to the company via fax or mail.
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What if I make an order equal to or greater than my monthly ADP?
If the order takes place prior to the 14th, then that order will qualify as your ADP for that month. Otherwise, ADP orders will be processed on the 14th. If the order does not equal or exceed the monthly ADP prior to the 14th of the month, the full ADP order will go out as planned. For example, you are on the “Family Plan” ADP and you order one case on January 6. On January 14 your “Family Plan” ADP order will be processed in its entirety. Example: you are on the “Family Plan” and you order three cases on January 6. Your monthly ADP is satisfied; hence, nothing more will be processed for your unless otherwise specified.
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What is the difference between the initial order and ADP?
When a new distributor signs up, he/she will usually request one of two ADP options: one case or two. Often times, new distributors desire to purchase more than one or two cases for their initial order. Distributors should always provide their new recruits with an initial order form (available in the distributor login section on the internet). The initial order form allows new distributors to specify the number of cases he/she desires for the initial purchase as well as sales tools. Unless otherwise specified on the initial order form, the requested ADP option will be sent as the initial order. The initial order qualifies the new distributor for their ADP.
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UNIVLEVEL COMPENSATION PLAN 
Am I able to personally sponsor more than three people on my first level?
Yes. A unilevel compensation plan allows you to personally sponsor as many people on your first level as you desire. Since personal sponsorship figures into qualification in the XanGo compensation plan, we recommend that you initially focus on three.
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What business tools does XanGo offer its distributors?
XanGo has a variety of business tools available to its distributors. These tools include the following:
Distributor Applications (10 pack) $2.50
Distributor Applications (downloadable version on the internet) FREE
XanGo Tri-Fold Brochure (10 pack) $2.50
XanGo Corporate Booklet (5 pack) $5.00
XanGo Distributor Kit $35.00
XanGo Spec Sheets (downloadable version on the internet) FREE
XanGo Order Form (downloadable version on the internet) FREE
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What items are in the current distributor kits?
Distributor kits currently consist of:
  • Full color die-cut kit folder
  • Tri-fold product brochure
  • 12 page color corporate profile
  • Policies and Procedures Manual
  • Eight B&W Spec Sheets covering everything from Company Bios to Xanthones
  • Distributor Application
  • Go Time envelope.
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Will XanGo offer an audio and video tape?
Yes. The company will offer both as well as a variety of other sales materials in the future.
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Does XanGo offer business cards?
Yes. Business cards are available for purchase. You can order your business cards by linking through www.xango.net . Click in through the distributor login section. Once you're in (using your distributor ID number and password), go to the XanGo Tools menu. Next, click on Business Cards. You'll be taken to a site where you can fill in all of your business card information (i.e. name, number, etc). Click the icon to preview exactly how the card is going to look. Needless to say, they look cool.
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Does XanGo offer any promotional or logo material?
Yes. Promotional Products are available (starting November 27, 2002).
You can order your XanGo Promotional Items by linking through www.xango.net. Click in through the distributor login section. Once you’re in (using your distributor ID number and password), go to the XanGo Tools menu. Next, click on XanGo Promotional Products (branded hats, shirts, shot glasses, stickers, bottle holders, etc.) Enjoy.
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XANGO PICK UP CENTER
Does XanGo have a pick up center?
Actually, XanGo has two pick up centers. The hours are 9:00 AM to 5:00 PM Monday through Friday. The pick up center will be closed on weekends and major holidays throughout the year. The addresses for the XanGo pick up centers are the following:

Sandy Pick Up
11075 South State Street, Building 17
Sandy, UT 84070

Orem Pick Up
1270 South 1380 West
Orem, UT 84058
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INTERNET
My computer does not pull up the URL www.xango.net. What do I do?
If you are using and IBM compatible computer and it does not pull up the URL for the XanGo website, you most likely do not have flash player. Currently, the XanGo website is built using Macromedia Flash. Your computer will not be able to view the XanGo website unless your computer has installed Macromedia Flash. To install Flash Macromedia go to www.Macromedia.com. In December, the XanGo website will be converted to HTML. At that time, all computers with internet access will be able to view the site without the use of flash.
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What does XanGo offer its distributors via the internet?

www.xango.net currently is divided into two sections: front end and back end. The front end is what can be accessed by the general public. In essence, it’s the marketing front of the company on the internet. Customers and prospective customers can get on the site and review general information regarding the company, the executive team, the product, the science and so forth. Anyone with internet capability can review the XanGo website at their leisure.

The back end is different. It is reserved solely for distributors. When someone becomes a distributor with XanGo he/she is given a Distributor ID number and password. That number is confidential and is used by the company to run commissions and track linkage throughout the distributor downline. The Distributor ID is also used by a distributor for sponsorship, placement and tracking. The distributor password is highly confidential in that only the distributor should know his/her password. Both the distributor ID number and the password are required to log in to the distributor login section of the website.
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What is the distributor login section used for?
The distributor login section of the website is preserved for the exclusive
use of the XanGo distributor base. A distributor may enter the distributor
login by entering his/her distributor ID number and password at the
login section. Once entered, the distributor may review a host of reports
throughout his/her organization (i.e. downline, volume, order, sponsor,
etc.). These reports are very helpful to the distributor in organizing
and following his/her downline. Upline and crossline information is
not available for distributors to review. Only direct downline information
is available to the reviewing distributor.
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Is the distributor login site secure?
Yes. A number of firewalls have been created to maintain transactional
security.
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Can distributors create their own websites?
Yes. However, since websites are a form of advertising, distributors
are required to get their websites approved by the XanGo Compliance
Department. Questions and links should be emailed to compliance@xango.com
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Will XanGo provide distributors with their own websites?
In December, XanGo will offer its distributor base self-replicating websites. Self replicating websites allow a distributor to use corporate imagery, copy and web technology to create their own websites. The sites are based on flash technology and are extremely easy to use. With the provision of the self-replicating web sites, distributors will be able to control their own look and feel while maintaining the overall brand image set forth by the company. Unique web addresses, messaging and email capabilities will also be provided. Self replicating web sites do not need to be reviewed by our compliance department.
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How much will the self replicating website cost?
$20 per month.
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MISCELLANEOUS QUESTIONS
How will XanGo communicate with the Field?
Conference calls, e-mail blasts, messages in product orders, and other
methods familiar to networkers.
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If I miss the Thursday night conference call will I have a chance to listen to it in the future? Better yet can you go to the website and click on an audio file and listen anytime?

If you dial 415-273-6145 you can listen to previously aired calls. The call line is on-demand and should be able to handle large volume. Because the calls need to burned to CD after their aired, the call line will update calls approximately a week after they're aired.

We are looking into having the calls available on the web site in wave files. Our IT department is putting in long hours these days but it is on the "To Do" list.
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Is there a quick way to introduce someone to the world of XanGo?

Yes! We have a 3 minute on-demand information line. The number is (801) 858-3720. The prerecorded message gives an executive summary of our company and product by our Chairman and CEO, Gary Hollister and Exec. VP of Marketing, Gordon Morton.

Note: It is possible to max out the capacity of this line, however, because it is only 3 minutes, simply wait a minute or so and redial.
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Will there be a convention?
Absolutely. We believe that "Leaders are Made at Functions." We're looking to have some sort of convention-type event sometime in the Spring 2003.
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Will the owners travel the field? Where? What kinds of meetings will they do?
Yes. We plan to focus and concentrate energy on the areas where groups are building size and momentum. Travel will likely be somewhat limited until year's end as a great deal of concentration is required here on the home front.
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Will XanGo be taking Discover and American Express?
Not immediately. Perhaps if it makes fiscal sense further down the road.
Top
Will XanGo offer automatic deposit for paychecks?
Yes. We're currently working on it.
Top
How well is XanGo prepared for fast growth without implosion? i.e., product availability, distribution, shipping facilities, backing, etc.?
With the quality of field leaders we have on board we know the growth curve that can be expected. We've already seen some of this growth in the last week. We have our core elements in place to accommodate rapid growth. We will experience growing pains, this is to be certain, however, we have several levels of "back-up" to accommodate growth.
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The way PowerStart commissions are paid on initial orders has been a confusing point since some of us were told that our initial order would be our auto-ship order when we called the first day to get our ID numbers.

This was a point of confusion during the first week. As our PowerStart information states you will receive between 20% and 30% on the initial order of your personally signed new distributors. Our agents wanted to make sure everyone understood that PowerStart Commissions are paid on the initial order. Some people requested placing bigger initial orders and wanted to know if PowerStart only applied to Auto Delivery Program (ADP) amounts.

This discount does not apply to your own personal order.
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Can I order product without signing up as a Distributor?
Not currently. Retail customers will need to purchase product directly from XanGo distributors.
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Where are the company headquarters?
Sandy, Utah.
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What does the home office see for XanGo's in the next 5 years? What are the plans for expansion?

We have incredibly big goals as a group. We do plan on creating a tremendous organization within the next five years that will include international expansion.

This being said, our primary goal at this time is to take care of our core team here in North America. Our core competencies are our number one goal at this time. Making sure that we have a strong model that can be duplicated (yes we at the XanGo home office also believe in duplication ) is of vital importance to us.

Since our November 4th opening we've already had requests to enter several foreign markets-wow. We appreciate your excitement and aggressive desire to take the world by storm, however, we're still in our first month of operation.

We're aggressive, but we understand the need to focus and build so we can manage success. We're training our staff in all areas of the company and when we accomplish this proficiently we can look at foreign markets.
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Will you be launching additional products in the future?
We do have plans to launch complimentary products in the near future. Personal care and complimentary nutritional products will be future projects the company plans to tackle.
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What are the launch plans for 2003?

During our soft launch phase from November 4 through spring we will be working on managing our growth and smoothing distributor challenges. Spring 2003 will be very fun-we don't want to let all our secrets out.

Gary will be singing a medley of show tunes at our first convention and is planning a surprise duet with Ricky Martin. (We're joking of course).
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Will the company have recognition programs?
Yes. We're currently finalizing the plan, which will debut in early 2003.
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